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Buffalo Electrical, HVAC, and Plumbing Reviews

See Why Our Customers Feel Like Stars
At Roy’s Plumbing, Heating, Cooling & Electrical, we treat every customer like a VIP—from the first call to the final fix. Our team is committed to delivering five-star service that’s fast, friendly, and reliable. We’re proud to have earned the trust of thousands of homeowners across Buffalo and beyond. Read the reviews below to see why our customers say working with Roy’s feels like being treated like a star.All the guys were courteous, polite, friendly.... knowledgeable....they took the time to answer any questions I had....each of these young men has earned 5 stars.....!!!! THANK YOU...!!!!
Sharon Bidwell
9 hours ago

Roy's is great. Professional and affordable. Highly recommended.
Andy Deeds
16 hours ago

I would like to give a huge Thank you to Roy’s and these wonderful men and the team that helped install my and my tenant’s furnace and water tanks. I originally called in because my tenants furnace died and figured to just replace them both then I woke up the next morning and my water tanks was leaking so I decided to replace both of those also since they were both the same age and old. These men were very informative, patient, polite and so were all the employees who answered the phone wherever I called. I will recommend Roy’s to all home owners I come across. Also as a landlord and working a full time job they were very cooperative with me on my schedule and with allowing someone I know to be there on my behalf to get the projects I needed done. Oh and they finance!
Jamie Tulumello, Frank Aquino, Christian Fisher, and Bob Pollak.
Amanda Adams
1 day ago

Very friendly, professional, skilled and knowledgeable electricians . I would highly recommend using Roy's. Angelo provided a great and troubleshooting experience.
Scott Alex
2 days ago

Excellent Plumber told me what my problem was and explained to me everything very professional would definitely if my neighbor has a problem to Roys plumbing
Dennis Woods
2 days ago

Roy’s did a great job from the first call Al the way to the service provided by Manny. He was great took care of all our needs.
Amy and Douglas Beetow
2 days ago

Prompt and excellent work completed.
Yolanda Williamson
3 days ago

Christian was pleasant, efficient, and professional. My experience with Roy's was excellent! I will call them again.
Susan Calverley
3 days ago

Joel and Brandon were so great! So professional and installed our central air conditioning without a hitch. So happy with the whole process. They cleaned up and everything looks great too⭐️⭐️⭐️⭐️⭐️
Susan Keefe
3 days ago

On time, cleaned workspace, answered my questions.
Randy Gillette
3 days ago

Arrived on time, very knowledgeable, kind, was thorough and efficient, explained the steps taken and explained everything on future and necessary care and maintenance. Just call Roy’s, I highly recommend. Very satisfied with my service. Thank you!
Delilah Johnson
3 days ago

They did a great job,very nice,explained everything,
Katherine Czechowski
5 days ago

The service provided was quick and everything was explained in a way that was easy to understand and the technician knew what he was doing. I pretended to not know anything about furnaces just to see if they told me that there was more wrong with it than there actually was. Not a chance! Honest, fast, and curtious. I highly recommend!!! Thank you 🙏 Guys!!!
Miguel Sepulveda
6 days ago

Exvellent service, very nice and professional.
Gina Gina
6 days ago

Joe very nice person explained what he's doing with the job was great
Elaine E
1 week ago

I thought the guys did a awesome job! Very skilled! Very friendly! Definitely would hire them back for any plumbing needs! Or recommend them! Thanks guys
Kevin Kowalski
1 week ago

Roy’s installed a new electrical panel and re-did all the wires coming into the box. We had a dedicated plug set up for the sump pump as the precious owner had it plugged into a power strip. They added a GFI outlet in the garage and plug for the garage door opener. Precious owner had it rigged with an extension cord.
We had a team of 3 men from Roy’s, Noah, Nick and Stephen who were professional and did a great job. Still more things to be done.
Ruth Manley
1 week ago

There aren't enough stars for this company! Ray was fantastic and really helped us feel at ease regarding an unexpected electrical problem in our home. Noah and the guys came in and did a phenomenal job. Will be returning for all of our future jobs for sure!
Lauren Foley
1 week ago

Its very urgent mater , i have airbnb house that guest left all the mess because they put tons of toilet paper inside toilet. Got clogged and dirty water overflowing the floor. The smell is unbearable. I called Mr Roy's. They came earlier than expected, took care the bussiness in a very fast manner. Everything explained in details. Thomas is the service guy that came to fix. Excellent work ,sir! Thank you
lucy sulistya
1 week ago

Roy's replaced my gas lines after we had a gas leak. They were very responsive to my needs and had all the work completed within 48 hours of my initial call to them. All the technicians were very good and did a great job on replacing the pipes and making sure everything was up to code.
Mark Meyerhofer
2 weeks ago

As has always been the case, Roy’s gave me great service and completely diagnosed and repair the problem I was experiencing. Matt, the repair man was very pleasant, friendly and an excellent technician.
John Butler
2 weeks ago

Noah was extremely professional and helpful through the installation process.
Trevor Cahill
2 weeks ago

Very professional and knowledgable. Highly recommended!
Kathy F
2 weeks ago

They were very helpful all three Techs that cam by on different days. Very accommodating with my questions. I'd recommend them.
KumettoKai
2 weeks ago

Great customer service end-to-end. When needing a quote, a technician came out immediately to review the system and advise my options. The price offered was much more competitive than other companies. The team did a great job installing my furnace and air conditioner system the next day and were very professional. Would highly recommend.
Philip Wzientek
2 weeks ago

They're great to work with - quick, easy, and very professional.
Had them come out a second time - just as great of an experience as the first
Ashley Egan
2 weeks ago

They were very nice and helpful
Deborah Reed
2 weeks ago

Friendly, professional, on time
Jim McNeil explained what the issue was and tried the least expensive option first. Left bathroom fixed and clean
Heather Lyle
2 weeks ago

The workers was very friendly
Mario Hubbard
2 weeks ago

I have been using Roy's for years and they have always been accommodating, on time and professional in their work. Today I had my tub de - clogged / "snaked" by Evan, and the job went smoothly and the problem was fixed in no time. I had my furnace and AC replaced in the fall, same thing, professional, efficient service and job well done! I would recommend Roy's every time!
Francesca McCool
2 weeks ago

The workers were absolutely awesome, thanks
Anthony Moffe
2 weeks ago

Great team at Roy’s! Very happy with price, work done and all the workers were very courteous. Highly recommend.
Erika Curran
2 weeks ago

If you’re looking for the finest plumbing and HVAC company in WNY, look no further than the team at Roy’s. I’ve been a Roy’s member for several years and their entire staff has never failed to surpass my service expectations. From the customer service team members to the technicians, Roy’s creates a one-of-a-kind customer experience that shows just how much they prioritize and value their customers. I’ve had Roy’s come to my house for several jobs and each time, I’m even more impressed with their overall quality of work and attentiveness to my needs. Plus, I always appreciate the free annual tune-ups that come with my membership! I’d highly recommend giving Roy’s a call when you need a helping hand to assist with plumbing or heating issues in your home.
Pat Collins
2 weeks ago

Nick was awesome. Extremely understanding and informative, explained everything in detail.
Chris V
3 weeks ago

Manny was most knowledgeable and professional. I highly recommend Roy’s for all your HVAC needs
pam burns
3 weeks ago

Ray and Nick repaired some wiring and installed a light fixture. They were friendly, skilled, and did the job quickly and efficiently.
Patty Olender
3 weeks ago

Fantastic what a bunch of great guys wow professional clean respectful very very nice
Robert T
3 weeks ago

Evan was great, very knowledgeable explained everything and answered all my questions. Sump pump was put in with the quickness and he was gone. Thank you so much Evan!!!
Kelly Evert
3 weeks ago

Steve was very knowledgeable and professional.
Jason Hejna
3 weeks ago

Mike Miller was the technician who came to check out both furnaces in my double home upper and lower. Not only did he do a fantastic job of checking both of the furnaces, but he was extremely clean, professional, but very friendly. I also like his honesty. I find that a very endearing quality in a person, especially when it comes to the safety and care of my home and people that live here. That man deserves a raise. I am going to ask for Mike every time I need any work done on my furnaces.
Kathleen Glaser
3 weeks ago

Clint and the entire team were quick, thorough, and professional at all times. When I had a special request to make a change to the duct work, it was done without question. It was stress free day.
David George
3 weeks ago

We love Roy’s, we’ve used them for pretty much everything since we bought our house in 2020! I was just reminded how kind and helpful they are today when Jason came out to look at our failing hot water heater, he provided me with several options and explained the pros and cons of each, when I figured out what we should end up going with he got it scheduled immediately. When something is going wrong with your house the last thing you need is someone who is hard to talk to or not very nice, I’m super appreciative of his help and kindness!
Erin Kishel
3 weeks ago

Excellent job!!! Quick, clean, friendly and professional. The light looks perfect!!!
Autumn Games
3 weeks ago

Once again, I cannot recommend Roy’s enough. Jim was amazing. Such a nice and friendly guy. He took care of everything and explained it along the way. So thankful for everyone at Roy’s.
Mike Young
3 weeks ago

Noah was great, helpful. ROYS IS THE BEST. THANK YOU
Jacobb Komisarek
3 weeks ago

Jeff was amazing to work with! 10/10
Emily Patronik
3 weeks ago

Nick was fantastic! Such a nice and pleasant guy! Got the job done quickly and all is good. We love Roy’s!
Moe Aderman
4 weeks ago

Jim was very professional and completed the job quickly and efficiently. I will be using Roy’s services going forward. -Catherine Emmerling
Anna McDonald
4 weeks ago

I had Ray Keller Jr and also Tarak Ali here today both roys employees were excellent, knowledgeable, polite did a great job.
Barbara Dukat
4 weeks ago

Jamie Tulumello explained to me everything very clearly and suggested to me what would be better for me. Thank you very much for ur service
Sm My
4 weeks ago

Excellent work. On time, quick repair and respectful of my home. As always, great service.
Susan Nielsen
4 weeks ago

I had a hot water heater installed this morning by Noah Scott. He was very polite, friendly, and professional. The replacement was completed in a timely, manner and he reviewed everything regarding the new heater. GREAT JOB!!!!
Mary Spaulding
4 weeks ago

You by far deserve more than 5 Stars. About a month ago we encountered some plumbing issues and made an appointment with your competitor well thy canceled on us and truthful I’m so happy they did . We called you and came to our rescue not just once but 3 times . You have made the stress of having plumbing issues to begin with so less stressful between your prompt arrival to your educated team that comes out and estimates the problem . We called for a toilet issue and it turned out our hot water tank was on the way out as well as we needed a new smoke alarm in the basement the one we had wasn’t up to code . Then we started having issues with the tub draining and that turned into a big job. Roy’s again came to our rescue and us fully fixed and up to code in a matter of a few hours . The tech sent pictures of then issues and keep us in the loop . All in all we are amazed at the service and respect you receive from a company . Plumbers get a bad rap sometimes but trust me call
Roy’s you won’t regret it
Kimberly Turchiarelli
4 weeks ago

Evan did a great job Roy's they're lucky to have Evan on their team. Send
Allan Macdonald
4 weeks ago

Roy’s Plumbing is great. Tarek Ali worked until our stubborn kitchen sink gave up its clog! He was pleasant and thorough.
Lynn Karas
4 weeks ago

Jamie was courteous, knowledgeable, and excellent at his craft. Thank you.
David Owczarzak
4 weeks ago

Wonderful very professional and thorough
Explanation of options was complete
And in terms I could understand
Highly recommend this company
Cynthia Carey
4 weeks ago

This work was completed in Nov. 2024 but I had to publicly thank the team for their professionalism and the quality of their work.
Tonnalee Batchelor
4 weeks ago

Adam was very professional and efficient. He explained everything in terms even I could understand
Michael Cropp
4 weeks ago

I received wonderful service! The provider not only did a great job but he was patient in explaining what the plumbing issue was and how to correct it. I highly recommend Roy’s.
Christine Campbell
4 weeks ago

Amazing work by intelligent hardworking honest young men.
C M P Witt
1 month ago

Isaiah and his team arrived on time. They were pleasant and professional and answered my many questions. By the time they finished my home was warm again! Great job team!
Carol A Wingate
1 month ago

Tom Olson did a great job and he thoroughly checked for leaks. His work was perfect.
John Nichols jnick@roadrunner.com
1 month ago

Fantastic experience across the board! Ryan was extremely personable, professional, friendly, social, and efficient the entire time! I would recommend him to any one of my family members or friends!
Joseph LaTona
1 month ago

My technician, Jim, arrived on time and was very courteous and professional. He serviced my tankless hot water heater and made an appointment to come back to service the furnace. Overall, it was a good experience.
Angela Munn
1 month ago

They came in and took complete control of repairs after my basement flooding. They improved conditions better than I expected. They are a pleasure to have on my side.
George Soehnlein
1 month ago

Workers were knowledgeable, efficient, and respectful of our home. They even cleaned up before they left to make sure everything looked as it did when they arrived. Would highly recommend!
Matt Bove
1 month ago

Aron was very professional and helpful.
Denise Washington
1 month ago

Nick Fyvie of Roy’s Plumbing heating and Cooling is a real life Magician! We’ve been in our new home a total of 24 hours and we found out that there was a tub drain problem that was significant enough to possibly have our whole bath remodeled which was just so scary to hear. I’m not sure how he did it but he was able to get the drain unclogged below our slab and save our bathroom. He was honest about the severity of the problem from the get go and just promised to do his best and he did. Five stars all the way around. He went above and beyond for us and now we will be Roy’s members for life. We cannot express our gratitude in words but we thank you Nick! Happy Friday!!!
Jennifer Lesniowski
1 month ago

Dan was great answering all my questions went over and beyond I would recommend Roy's
Virginia Panek
1 month ago

Absolutely a fabulous company. Everyone (from the first phone call. To completion of installation of both furnace and ac) has gone above and beyond. I can’t say enough about this company and its outstanding employees
deb Harman
1 month ago

Beginning with the first phone call the customer service was A+
Truly a pleasant experience.
Jeff arrived at my home and spoke friendly to me and was very professional. After only five minutes it was clear that he was knowledgeable of the subject at hand and began to solve the problem while explaining what he was doing so that I could understand what was going on with my furnace.
Problem was solved in a timely manner and I'm a happy customer. I will be recommending Roy's from this day forward.
Great Job to you Roy's, you have a fantastic team.
Daquan Caffee
1 month ago

I would give him a 10 if i could. Very professional and HONEST!! Roy's is lucky to have him.
Nancy Carlino
1 month ago

Eric our technician was great! Right on time, very pleasant, very knowledgeable and fixed our plumbing issue in short order. Thank you very much for the great service.
Tom and Denise Brown
Tom Brown
1 month ago

My Technician was Thomas. There are no words to say how fantastic he was. He explained everything he was doing in detail, was professional and very knowledgeable and was a perfectionist, something I could really appreciate. 10 STARS.
S T
1 month ago

Anthony is a very nice individual. He explained our furnace issues and and found a small gas leak that can be fixed. I look forward to Anthony's return to fix the gas leak or another tech from Roy's Plumbing and Heating.
Carol R
1 month ago

Mike the electrician was very knowledgeable and courteous.
wendell isom
1 month ago

I am so pleased with the work that Noah and Shawn did in both the basement and garage. They worked for 2 days and it shows, they are awesome. Noah is very knowledgeable and takes the time to explain and discuss the job and any concerns that I had. I recommend them for any electrical job.
Kathy H
1 month ago

Bob & Jeremiah arrived on time, were friendly & professional. Roy's protocol of notifying us in advance of their arrival with photos of who to expect was very comforting. They were efficient & kept us informed throughout the whole process of replacing all waste lines for tub & toilet. & installing a new water heater.
The walkthrough was thorough & comprehensive. All work was done in less than the four hours estimated & to our satisfaction. Great job guys & thank you to Roy's Plumbing!
Stephen Zachmann
1 month ago

Don came today to go over the job work that was done.explanned everything that I needed to hear and showed me pictures I was very pleased at what he said and will continue to work with him as a member..ty very much..
BONNIE Stanek
1 month ago

We have brought in Roy's on a big job and a small one. Both times, they showed up exactly when they said they would, diagnosed the problem right away, and fixed it promptly. They are excellent.
Michael Wright
1 month ago

The guys did a great job,very informative
pasquale albini
1 month ago

Just wanted to give Aaron and the crew from Roy's plumbing a big shout out for fixing my front yard drain pipe ,they were so professional and informative about the big job and that is why I use Roy's for all my household needs they perform, they are far the best ,and most if all Aaron also saved me over 2000 dollars from original estimate !!! I LOVE ROY'S...
Scott Czechowicz
1 month ago

The service we had done today was expertly accomplished. Their technician was helpful and respectful. A man dedicated to his job.
Donna Raimondo
1 month ago

Nick and Bill were prompt, professional and customer service centered. I will be using Roy's Plumbing again for additional things I need done around my home. I highly recommend them to other home owners for top quality work.
LaBrina Stokes
1 month ago

I’m very pleased with the installation of my new hot water tank! Noah was professional, friendly, courteous and left my house spotless!
Kelly Fanara
1 month ago

Jeff was extremely helpful, courteous and knowledgeable. He was unable to perform the entire job due to no fault on his part whatsoever, but he went over all the necessary next steps needed to complete the job within the next few months. He was the consummate professional and a pleasure to work with
Renee Flynn
1 month ago

Great service ! I had asked for a tune it on my furnace service was excellent and quick !
jackie turoldo
1 month ago

Guys did a great job. Very pleased with their work.
Linda Skinner
1 month ago

Amazing service, the techs were very knowledgeable and friendly. They explained everything in detail and fixed it very fast. 10 out of 10 would recommend
J P
1 month ago

Jim McNeil was great. Very informative and helpful
Jennifer Woolford
1 month ago

Nick was very professional, looked at the problem gave me a cost and completed the job in a timely manner. Answered all my questions. First time using Roy’s plumbing and will use again.
Mike Rosiek
1 month ago

Nick is a gem. Very professional and courteous. Did a fantastic job. I am a very happy customer.
Diane Spacone
1 month ago

Ryan Bigelow was my technician for Roy’s Plumbing Heating and Cooling
I had a heat call for an apartment building I own
Ryan was on time, very polite, professional and efficient.
He explained all he did and what I should look out for .. repair was made.
The people who answered the phone and scheduled the appointment were also excellent
I highly recommend Roy’s and their HVAC service. Very happy with results.
Jeff OBannon
1 month ago

Frank and Austin went above and beyond when installing our boiler. The install got complicated and they kept working, problem solved and figured out every issue that came up. They were professional, friendly and had an outstanding work ethic. I was impressed by them and thankful I hired Roy’s for this job.
Timothy Breen
1 month ago

My technician Ryan Bigelow was on time, courteous and professional. He took the time to explain my options to correct the problem.
Although my issue was not able to be fixed at the time due to a part needed had to be ordered, they will be returning to complete the repair once received.
I would highly recommend Roy's, as well as their technicians.
Joanne Hanna
1 month ago

Had a light installed on my bathroom along with a GFI outlet. The electricians were very professional and courteous. I'm very impressed by their work.
Howard Wharton
1 month ago

Exceptional service!
Rob answered all of our questions and provided clear estimates to help us make the most informed choice.
Clint and Braden performed the installation with absolute professionalism and respect for our home and property. They described what they were doing, clearly explained maintenance & operation of the new system, and cleaned everything up when they were done. Our experience with Roy’s was superb from start to finish. I would recommend them to anyone.
Michelle Hockett
1 month ago

Jeff is extremely knowledgeable and friendly, very professional. Fixed our leaky sink and set us up with an appointment for the next issue we had on our list. Quick, friendly, service you can trust.
Shannon guenther
1 month ago

Had a kitchen sink clog and had to call Roys unfortunately on a week end. Roys sent a technician over on a Saturday and after shaking the plumbing three times, problem solved. The technician Nick was great and took the time to explain everything to me and also looked at other issues and made recommendations. Great job, satisfied.
ROBERT HUNTER
2 months ago

Extremely professional, great communication for scheduling and arriving , tech Mike Miller was honest, thorough and straight forward …spoke in plan english making the problems simple to understand
Brian
2 months ago

When we had a larger kitchen plumbing job, Roys did a great job helping out to bring our kitchen plumbing up to date. They were able to help us out the next day. They were well priced and super friendly. I would highly recommend Roys to anyone.
Tyler Minnick
2 months ago

Competent crew arrived when they were scheduled, worked all day installing a new boiler, stayed until everything was working properly and cleaned up after themselves. Very good experience.
Karen Wolfe
2 months ago

Roys Plumbing is an excellent company. I had sewer issues and the entire team worked diligently to assess, diagnose, and repair everything that needed to be fixed. Every time I called and spoke to customer service they were understanding, took care of my needs, and were very polite and helpful.
THANK YOU EVERYONE AT ROYS PLUMBING FOR MAKING THIS HIGHLY STRESSFUL TIME MANAGABLE.
Jean OBrien
2 months ago

Joel and his helper did a great job installing a new furnace. They were on time, prepared the site and were pleasant and hard working. They encountered a problem fitting the new furnace into the space vacated by an the old furnace, which was shorter, but they solved the problem and got the new furnace installed and functioning. My wife and I are delighted by the service and we are warm again.
Bruce D McCombe
2 months ago

Jeff was great. Explained everything no pressure. Good work . Good advice.
diana winkler
2 months ago

Great service. Fixed out furnace and explained everything. Polite and prompt. Glad we are a Roy's member.👍
KC Zugger
2 months ago

Explained everything very clearly. They were very up front about their findings and did not try to sell me on things I did not need. I have some knowledge on plumbing systems and could not have asked for a better experience. I'd highly recommend Roy's for any work you might need!
Paul DeLuca
2 months ago

Ryan was very thorough, worked in issues until they could be resolved. Very polite.
B TO
2 months ago

Christian is a wonderful plumber. He came and fixed my bathroom plumbing with the sink. He did an excellent job.
Karen Malaney
2 months ago

I could not be more pleased with the level of knowledge & service provided by Roy’s.
I was having serious trouble my hot water tank. Jason Johnston thoroughly explained the situation allowing me to make an informed decision. Noah Scott & his apprentice came over the very next day to install a new one. Impressive!!
I highly recommend Roy’s. I will never use another plumber.
Bobbi Jerome
2 months ago

The team was knowledgeable, thorough, and easy to work with. Christian, the plumber, was very kind and explained things well. He was honest about the problem and fixed it efficiently. We can move on now bc the problem is fixed
chris burnett
2 months ago

Jason came out to give us a quote and gave us accurate and knowledgeable information.
We needed all our plumbing redone and Nick did an excellent job. They went above and beyond and did phenomenal work. Highly recommend Roy’s if you want the job done right.
OR
2 months ago

Jeff was very professional and very informative and very pleasant. I'm very satisfied with his service. 👌🤗 Had to have some more work done and Again I Have To Safe Jeff Is Very Good At His Work And Again A Pleasure Having Him 🤗👌. I Thank Him Very Much!!! My Dog Adores Him Also Lol And He Don't Like To Many People 🤗👌🐕
Susan Brown
2 months ago

Was super efficient, kind and very respectful. I would highly recommend Christian to anyone!!
Chrissy Caramazza
2 months ago

The Roy’s for coming out to my home. The tech did a wonderful job explaining things to me before moving forward, he also test everything that needed to be tested and made sure the components were working correctly. Thank you would recommend again.
Andre Whatley
2 months ago

Initially Rob was in yesterday for our annual checkup where he showed us why our older furnace needed replacement. He was clear and concise about all the issues explained pricing, financing and scheduling. We were able to have the new unit installed today by Clint S. and Brayden z. They were here when scheduled and dialogued with my husband on the process. They respected the home, cleaned any mess that may have resulted. Reviewed the Rebate process clearly. We are very satisfied with the service.
Kathleen Rog
2 months ago

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