Buffalo Electrical, HVAC, and Plumbing Reviews

Overall, had a great experience. We were given all of our options for solutions to our problem and not pressured to do the most expensive services. It was simple to book, and service was timely. Josh B. went above and beyond and made sure we were informed and comfortable every step of the way. He’s excellent at what he does.

Overall, had a great experience. We were given all of our options for solutions to our problem and not pressured to do the most expensive services. It was simple to book, and service was timely. Josh B. went above and beyond and made sure we were informed and comfortable every step of the way. He’s excellent at what he does.

Anthony was professional and friendly. He inspected our AC system quickly and gave us a complete report on the condition of the system.

Professional, understanding and tolerant to my emergency. Came over very late at night, with awful weather and yet he was very nice and fast. Thank you so much Christian!!

Excellent service. Very professional and thorough. The best we ever had.

Had Roy's here for my sump pump Josh was on time, professional explained everything thing to me he then installed a new sump pump He is a five star employee of Roy's I would recommend him to everyone.

Excellent company and my #1 choice. First, you get a text message with a picture of your tech so you know who is coming to your door, really appreciate that for safety reasons. Jason came out to quote me for the work needed to be done, emailed to me before he left. The work on my tub was done by Tyler and Austin in a timely manner and with professionalism. Even after the work was done, my tub still couldn’t drain, but they sent out another tech (Jason) with different tools and they were able to get it to drain. I also enrolled with their membership program which I highly recommend! You get an annual service of your furnace and a/c tune up, electrical check, all drains checked, 1 drain clean out for free, and 10% off any additional services. They had called me to schedule all those things within 10mins on the phone. I really appreciate this company and what they offer. Everyone I’ve seen has been so friendly. Highly recommend if you have any plumbing, electrical, cooling or heating needs!

Clint and his team were great. Friendly, professional, and did an awesome job.

Josh B and Tyler T were amazingly knowledgeable, helpful and very professional. Will be requesting Josh B as my preferred plumber!!

They were quick and did a clean job

Joe was very professional and personable. He was helpful regarding options for a split system. We ultimately decided to move forward with a dual head split system installation. We appretiate the time he took explaining the process and working out details to work with us on location of the unit.

Josh was very detailed in explaining all issues, and didn't try to sell me things I didn't need.

Josh B was very knowledgeable and kind when he was over

Christian was professional, polite and respectful. He did a great job ! Highly recommend Roy’s ! The phone staff were great as well !

Josh Butry was our plumber and he was great! Super helpful, thorough and very professional and personable. I would absolutely recommend him and request for future issues.

Josh butry came today very professional and knowledgeable would definitely recommend him he’s my plumber forever

Thomas was very professional and informative. He listened to us and willing to help us fix our problem. He gave us options and helped us come up with a solution to a tricky issue with our second floor bathroom. We will use their services again.

Ryan arrived right on time and was professional throughout the visit. He answered all my questions and made recommendations s.

Very happy with electrical repairs quick and courteous All repairs are done

Roy’s is great! We have used them for both plumbing and electrical services and they are extremely knowledgeable and reasonably priced. I would recommend them to anyone.

Steve was excellent, very professional, excellent knowledge of plumbing, knew what Need to be done and how to do it. Did what he had to do to get missing, Parts before job was started, out of his way to get the job done

Best experience ever! Knowledgable, relatable, kind.

Thank you guys for your details to perfection. Laid down carpet protectors, very courteous and professional.

THANK YOU EVAN FROM ROY’s!!! Quality professional work that 100% backs up their work and products!! Highly recommend!!!

Had Roy’s plumbing come out today for a toilet issue. Christian didn’t outstsnding and quick work. Highly recommended.

Bob & Jeremiah arrived on time, were friendly & professional. Roy's protocol of notifying us in advance of their arrival with photos of who to expect was very comforting. They were efficient & kept us informed throughout the whole process of replacing all waste lines for tub & toilet. & installing a new water heater. The walkthrough was thorough & comprehensive. All work was done in less than the four hours estimated & to our satisfaction. Great job guys & thank you to Roy's Plumbing! Ray & Cody were prompt, professional & friendly. They were in & out in no time, cleaned up everything & left us with new lights over the kitchen sink. Another great job by Roy's team. Thank you again!

We invested in the membership. Today we had the plumbing inspection. Jeff spent roughly 2 hours in our home and provided a thorough assessment. He is very knowledgeable and provides trustworthy guidance we greatly appreciate. Thank you, Jeff!

Very organized! Everything done perfectly and they explained what they were going to do before they did it, did the work and then showed me what they did! Exceptional. Someone answers the phone immediately when you call and is friendly.

From start to finish, all of the employees from Roy's were professional, friendly and knowledgeable.

I used Roy's to do a sewer repair. Everyone I dealt with was knowledgeable, experienced and friendly. Bill and his crew, who did the actual repairs were excellent. Super easy to work with. From start to finish they did exactly what was described and more. Roy's will be my first call if I ever have plumbing or sewer issues again.

Great job installing my demand water heater. Crew was pleasant, quiet and efficient. My questions were answered, cleanup was good, I'm happy with my hot water!

Carl and Tarek were fantastic and knowledgeable 🙂

Excellent service. Very friendly. He displayed a very Professional attitude! Thank you, Mike Miller.

They did a great job,very nice,explained everything,

The crew arrived at 8am and got right to work. They were respectful of my property, and cleaned up when the work was done. Dan explain the operation of all the equipment and made sure I understood the workings of all the equipment before the crew left. I will hire Roy's for future plumbing needs.

The crew that came by to install my new furnace, and central air unit were knowledgeable, professional, and outstanding all around. I can’t recommend this company enough.

This is the second time we used Roy's. The quotes/prices were so reasonable...compared to others received. Their team/associates were so pleasant and efficient. Great experience!! Highly recommend!

Excellent work as always. They show up when they say they are going to. Do the job promised. Charge fairly for quality work.

Very nice, came on time. Got my furnace fixed within a couple hours.

All the guys were courteous, polite, friendly.... knowledgeable....they took the time to answer any questions I had....each of these young men has earned 5 stars.....!!!! THANK YOU...!!!!

Roy's is great. Professional and affordable. Highly recommended.

I would like to give a huge Thank you to Roy’s and these wonderful men and the team that helped install my and my tenant’s furnace and water tanks. I originally called in because my tenants furnace died and figured to just replace them both then I woke up the next morning and my water tanks was leaking so I decided to replace both of those also since they were both the same age and old. These men were very informative, patient, polite and so were all the employees who answered the phone wherever I called. I will recommend Roy’s to all home owners I come across. Also as a landlord and working a full time job they were very cooperative with me on my schedule and with allowing someone I know to be there on my behalf to get the projects I needed done. Oh and they finance! Jamie Tulumello, Frank Aquino, Christian Fisher, and Bob Pollak.

Very friendly, professional, skilled and knowledgeable electricians . I would highly recommend using Roy's. Angelo provided a great and troubleshooting experience.

Excellent Plumber told me what my problem was and explained to me everything very professional would definitely if my neighbor has a problem to Roys plumbing

Roy’s did a great job from the first call Al the way to the service provided by Manny. He was great took care of all our needs.

Prompt and excellent work completed.

Christian was pleasant, efficient, and professional. My experience with Roy's was excellent! I will call them again.

Joel and Brandon were so great! So professional and installed our central air conditioning without a hitch. So happy with the whole process. They cleaned up and everything looks great too⭐️⭐️⭐️⭐️⭐️

On time, cleaned workspace, answered my questions.

Arrived on time, very knowledgeable, kind, was thorough and efficient, explained the steps taken and explained everything on future and necessary care and maintenance. Just call Roy’s, I highly recommend. Very satisfied with my service. Thank you!

They did a great job,very nice,explained everything,

The service provided was quick and everything was explained in a way that was easy to understand and the technician knew what he was doing. I pretended to not know anything about furnaces just to see if they told me that there was more wrong with it than there actually was. Not a chance! Honest, fast, and curtious. I highly recommend!!! Thank you 🙏 Guys!!!

Exvellent service, very nice and professional.

Joe very nice person explained what he's doing with the job was great

I thought the guys did a awesome job! Very skilled! Very friendly! Definitely would hire them back for any plumbing needs! Or recommend them! Thanks guys

Roy’s installed a new electrical panel and re-did all the wires coming into the box. We had a dedicated plug set up for the sump pump as the precious owner had it plugged into a power strip. They added a GFI outlet in the garage and plug for the garage door opener. Precious owner had it rigged with an extension cord. We had a team of 3 men from Roy’s, Noah, Nick and Stephen who were professional and did a great job. Still more things to be done.

There aren't enough stars for this company! Ray was fantastic and really helped us feel at ease regarding an unexpected electrical problem in our home. Noah and the guys came in and did a phenomenal job. Will be returning for all of our future jobs for sure!

Its very urgent mater , i have airbnb house that guest left all the mess because they put tons of toilet paper inside toilet. Got clogged and dirty water overflowing the floor. The smell is unbearable. I called Mr Roy's. They came earlier than expected, took care the bussiness in a very fast manner. Everything explained in details. Thomas is the service guy that came to fix. Excellent work ,sir! Thank you

Roy's replaced my gas lines after we had a gas leak. They were very responsive to my needs and had all the work completed within 48 hours of my initial call to them. All the technicians were very good and did a great job on replacing the pipes and making sure everything was up to code.

As has always been the case, Roy’s gave me great service and completely diagnosed and repair the problem I was experiencing. Matt, the repair man was very pleasant, friendly and an excellent technician.

Noah was extremely professional and helpful through the installation process.

Very professional and knowledgable. Highly recommended!

They were very helpful all three Techs that cam by on different days. Very accommodating with my questions. I'd recommend them.

Great customer service end-to-end. When needing a quote, a technician came out immediately to review the system and advise my options. The price offered was much more competitive than other companies. The team did a great job installing my furnace and air conditioner system the next day and were very professional. Would highly recommend.

They're great to work with - quick, easy, and very professional. Had them come out a second time - just as great of an experience as the first

They were very nice and helpful

Friendly, professional, on time Jim McNeil explained what the issue was and tried the least expensive option first. Left bathroom fixed and clean

The workers was very friendly

I have been using Roy's for years and they have always been accommodating, on time and professional in their work. Today I had my tub de - clogged / "snaked" by Evan, and the job went smoothly and the problem was fixed in no time. I had my furnace and AC replaced in the fall, same thing, professional, efficient service and job well done! I would recommend Roy's every time!

The workers were absolutely awesome, thanks

Great team at Roy’s! Very happy with price, work done and all the workers were very courteous. Highly recommend.

If you’re looking for the finest plumbing and HVAC company in WNY, look no further than the team at Roy’s. I’ve been a Roy’s member for several years and their entire staff has never failed to surpass my service expectations. From the customer service team members to the technicians, Roy’s creates a one-of-a-kind customer experience that shows just how much they prioritize and value their customers. I’ve had Roy’s come to my house for several jobs and each time, I’m even more impressed with their overall quality of work and attentiveness to my needs. Plus, I always appreciate the free annual tune-ups that come with my membership! I’d highly recommend giving Roy’s a call when you need a helping hand to assist with plumbing or heating issues in your home.

Nick was awesome. Extremely understanding and informative, explained everything in detail.

Manny was most knowledgeable and professional. I highly recommend Roy’s for all your HVAC needs

Ray and Nick repaired some wiring and installed a light fixture. They were friendly, skilled, and did the job quickly and efficiently.

Fantastic what a bunch of great guys wow professional clean respectful very very nice

Evan was great, very knowledgeable explained everything and answered all my questions. Sump pump was put in with the quickness and he was gone. Thank you so much Evan!!!

Steve was very knowledgeable and professional.

Mike Miller was the technician who came to check out both furnaces in my double home upper and lower. Not only did he do a fantastic job of checking both of the furnaces, but he was extremely clean, professional, but very friendly. I also like his honesty. I find that a very endearing quality in a person, especially when it comes to the safety and care of my home and people that live here. That man deserves a raise. I am going to ask for Mike every time I need any work done on my furnaces.

Clint and the entire team were quick, thorough, and professional at all times. When I had a special request to make a change to the duct work, it was done without question. It was stress free day.

We love Roy’s, we’ve used them for pretty much everything since we bought our house in 2020! I was just reminded how kind and helpful they are today when Jason came out to look at our failing hot water heater, he provided me with several options and explained the pros and cons of each, when I figured out what we should end up going with he got it scheduled immediately. When something is going wrong with your house the last thing you need is someone who is hard to talk to or not very nice, I’m super appreciative of his help and kindness!

Excellent job!!! Quick, clean, friendly and professional. The light looks perfect!!!

Once again, I cannot recommend Roy’s enough. Jim was amazing. Such a nice and friendly guy. He took care of everything and explained it along the way. So thankful for everyone at Roy’s.

Noah was great, helpful. ROYS IS THE BEST. THANK YOU

Jeff was amazing to work with! 10/10

Nick was fantastic! Such a nice and pleasant guy! Got the job done quickly and all is good. We love Roy’s!

Jim was very professional and completed the job quickly and efficiently. I will be using Roy’s services going forward. -Catherine Emmerling

I had Ray Keller Jr and also Tarak Ali here today both roys employees were excellent, knowledgeable, polite did a great job.

Jamie Tulumello explained to me everything very clearly and suggested to me what would be better for me. Thank you very much for ur service

Excellent work. On time, quick repair and respectful of my home. As always, great service.

I had a hot water heater installed this morning by Noah Scott. He was very polite, friendly, and professional. The replacement was completed in a timely, manner and he reviewed everything regarding the new heater. GREAT JOB!!!!

You by far deserve more than 5 Stars. About a month ago we encountered some plumbing issues and made an appointment with your competitor well thy canceled on us and truthful I’m so happy they did . We called you and came to our rescue not just once but 3 times . You have made the stress of having plumbing issues to begin with so less stressful between your prompt arrival to your educated team that comes out and estimates the problem . We called for a toilet issue and it turned out our hot water tank was on the way out as well as we needed a new smoke alarm in the basement the one we had wasn’t up to code . Then we started having issues with the tub draining and that turned into a big job. Roy’s again came to our rescue and us fully fixed and up to code in a matter of a few hours . The tech sent pictures of then issues and keep us in the loop . All in all we are amazed at the service and respect you receive from a company . Plumbers get a bad rap sometimes but trust me call Roy’s you won’t regret it

Evan did a great job Roy's they're lucky to have Evan on their team. Send

Roy’s Plumbing is great. Tarek Ali worked until our stubborn kitchen sink gave up its clog! He was pleasant and thorough.

Jamie was courteous, knowledgeable, and excellent at his craft. Thank you.

Wonderful very professional and thorough Explanation of options was complete And in terms I could understand Highly recommend this company

This work was completed in Nov. 2024 but I had to publicly thank the team for their professionalism and the quality of their work.

Adam was very professional and efficient. He explained everything in terms even I could understand

I received wonderful service! The provider not only did a great job but he was patient in explaining what the plumbing issue was and how to correct it. I highly recommend Roy’s.

Amazing work by intelligent hardworking honest young men.

Isaiah and his team arrived on time. They were pleasant and professional and answered my many questions. By the time they finished my home was warm again! Great job team!

Tom Olson did a great job and he thoroughly checked for leaks. His work was perfect.

Fantastic experience across the board! Ryan was extremely personable, professional, friendly, social, and efficient the entire time! I would recommend him to any one of my family members or friends!

My technician, Jim, arrived on time and was very courteous and professional. He serviced my tankless hot water heater and made an appointment to come back to service the furnace. Overall, it was a good experience.

They came in and took complete control of repairs after my basement flooding. They improved conditions better than I expected. They are a pleasure to have on my side.

Workers were knowledgeable, efficient, and respectful of our home. They even cleaned up before they left to make sure everything looked as it did when they arrived. Would highly recommend!

Aron was very professional and helpful.

Nick Fyvie of Roy’s Plumbing heating and Cooling is a real life Magician! We’ve been in our new home a total of 24 hours and we found out that there was a tub drain problem that was significant enough to possibly have our whole bath remodeled which was just so scary to hear. I’m not sure how he did it but he was able to get the drain unclogged below our slab and save our bathroom. He was honest about the severity of the problem from the get go and just promised to do his best and he did. Five stars all the way around. He went above and beyond for us and now we will be Roy’s members for life. We cannot express our gratitude in words but we thank you Nick! Happy Friday!!!

Dan was great answering all my questions went over and beyond I would recommend Roy's

Absolutely a fabulous company. Everyone (from the first phone call. To completion of installation of both furnace and ac) has gone above and beyond. I can’t say enough about this company and its outstanding employees

Beginning with the first phone call the customer service was A+ Truly a pleasant experience. Jeff arrived at my home and spoke friendly to me and was very professional. After only five minutes it was clear that he was knowledgeable of the subject at hand and began to solve the problem while explaining what he was doing so that I could understand what was going on with my furnace. Problem was solved in a timely manner and I'm a happy customer. I will be recommending Roy's from this day forward. Great Job to you Roy's, you have a fantastic team.

I would give him a 10 if i could. Very professional and HONEST!! Roy's is lucky to have him.

Eric our technician was great! Right on time, very pleasant, very knowledgeable and fixed our plumbing issue in short order. Thank you very much for the great service. Tom and Denise Brown

My Technician was Thomas. There are no words to say how fantastic he was. He explained everything he was doing in detail, was professional and very knowledgeable and was a perfectionist, something I could really appreciate. 10 STARS.

Anthony is a very nice individual. He explained our furnace issues and and found a small gas leak that can be fixed. I look forward to Anthony's return to fix the gas leak or another tech from Roy's Plumbing and Heating.

Mike the electrician was very knowledgeable and courteous.

I am so pleased with the work that Noah and Shawn did in both the basement and garage. They worked for 2 days and it shows, they are awesome. Noah is very knowledgeable and takes the time to explain and discuss the job and any concerns that I had. I recommend them for any electrical job.

Bob & Jeremiah arrived on time, were friendly & professional. Roy's protocol of notifying us in advance of their arrival with photos of who to expect was very comforting. They were efficient & kept us informed throughout the whole process of replacing all waste lines for tub & toilet. & installing a new water heater. The walkthrough was thorough & comprehensive. All work was done in less than the four hours estimated & to our satisfaction. Great job guys & thank you to Roy's Plumbing!

Don came today to go over the job work that was done.explanned everything that I needed to hear and showed me pictures I was very pleased at what he said and will continue to work with him as a member..ty very much..

We have brought in Roy's on a big job and a small one. Both times, they showed up exactly when they said they would, diagnosed the problem right away, and fixed it promptly. They are excellent.

The guys did a great job,very informative

Just wanted to give Aaron and the crew from Roy's plumbing a big shout out for fixing my front yard drain pipe ,they were so professional and informative about the big job and that is why I use Roy's for all my household needs they perform, they are far the best ,and most if all Aaron also saved me over 2000 dollars from original estimate !!! I LOVE ROY'S...

The service we had done today was expertly accomplished. Their technician was helpful and respectful. A man dedicated to his job.

Nick and Bill were prompt, professional and customer service centered. I will be using Roy's Plumbing again for additional things I need done around my home. I highly recommend them to other home owners for top quality work.

I’m very pleased with the installation of my new hot water tank! Noah was professional, friendly, courteous and left my house spotless!

Jeff was extremely helpful, courteous and knowledgeable. He was unable to perform the entire job due to no fault on his part whatsoever, but he went over all the necessary next steps needed to complete the job within the next few months. He was the consummate professional and a pleasure to work with

Great service ! I had asked for a tune it on my furnace service was excellent and quick !

Guys did a great job. Very pleased with their work.

Amazing service, the techs were very knowledgeable and friendly. They explained everything in detail and fixed it very fast. 10 out of 10 would recommend

Jim McNeil was great. Very informative and helpful

Nick was very professional, looked at the problem gave me a cost and completed the job in a timely manner. Answered all my questions. First time using Roy’s plumbing and will use again.

Nick is a gem. Very professional and courteous. Did a fantastic job. I am a very happy customer.

Ryan Bigelow was my technician for Roy’s Plumbing Heating and Cooling I had a heat call for an apartment building I own Ryan was on time, very polite, professional and efficient. He explained all he did and what I should look out for .. repair was made. The people who answered the phone and scheduled the appointment were also excellent I highly recommend Roy’s and their HVAC service. Very happy with results.

Frank and Austin went above and beyond when installing our boiler. The install got complicated and they kept working, problem solved and figured out every issue that came up. They were professional, friendly and had an outstanding work ethic. I was impressed by them and thankful I hired Roy’s for this job.

My technician Ryan Bigelow was on time, courteous and professional. He took the time to explain my options to correct the problem. Although my issue was not able to be fixed at the time due to a part needed had to be ordered, they will be returning to complete the repair once received. I would highly recommend Roy's, as well as their technicians.

Had a light installed on my bathroom along with a GFI outlet. The electricians were very professional and courteous. I'm very impressed by their work.

Exceptional service! Rob answered all of our questions and provided clear estimates to help us make the most informed choice. Clint and Braden performed the installation with absolute professionalism and respect for our home and property. They described what they were doing, clearly explained maintenance & operation of the new system, and cleaned everything up when they were done. Our experience with Roy’s was superb from start to finish. I would recommend them to anyone.

Jeff is extremely knowledgeable and friendly, very professional. Fixed our leaky sink and set us up with an appointment for the next issue we had on our list. Quick, friendly, service you can trust.

Had a kitchen sink clog and had to call Roys unfortunately on a week end. Roys sent a technician over on a Saturday and after shaking the plumbing three times, problem solved. The technician Nick was great and took the time to explain everything to me and also looked at other issues and made recommendations. Great job, satisfied.

Extremely professional, great communication for scheduling and arriving , tech Mike Miller was honest, thorough and straight forward …spoke in plan english making the problems simple to understand

When we had a larger kitchen plumbing job, Roys did a great job helping out to bring our kitchen plumbing up to date. They were able to help us out the next day. They were well priced and super friendly. I would highly recommend Roys to anyone.

Competent crew arrived when they were scheduled, worked all day installing a new boiler, stayed until everything was working properly and cleaned up after themselves. Very good experience.

Roys Plumbing is an excellent company. I had sewer issues and the entire team worked diligently to assess, diagnose, and repair everything that needed to be fixed. Every time I called and spoke to customer service they were understanding, took care of my needs, and were very polite and helpful. THANK YOU EVERYONE AT ROYS PLUMBING FOR MAKING THIS HIGHLY STRESSFUL TIME MANAGABLE.

Joel and his helper did a great job installing a new furnace. They were on time, prepared the site and were pleasant and hard working. They encountered a problem fitting the new furnace into the space vacated by an the old furnace, which was shorter, but they solved the problem and got the new furnace installed and functioning. My wife and I are delighted by the service and we are warm again.

Jeff was great. Explained everything no pressure. Good work . Good advice.

Great service. Fixed out furnace and explained everything. Polite and prompt. Glad we are a Roy's member.👍

Explained everything very clearly. They were very up front about their findings and did not try to sell me on things I did not need. I have some knowledge on plumbing systems and could not have asked for a better experience. I'd highly recommend Roy's for any work you might need!

Ryan was very thorough, worked in issues until they could be resolved. Very polite.

Christian is a wonderful plumber. He came and fixed my bathroom plumbing with the sink. He did an excellent job.

I could not be more pleased with the level of knowledge & service provided by Roy’s. I was having serious trouble my hot water tank. Jason Johnston thoroughly explained the situation allowing me to make an informed decision. Noah Scott & his apprentice came over the very next day to install a new one. Impressive!! I highly recommend Roy’s. I will never use another plumber.

The team was knowledgeable, thorough, and easy to work with. Christian, the plumber, was very kind and explained things well. He was honest about the problem and fixed it efficiently. We can move on now bc the problem is fixed

Jason came out to give us a quote and gave us accurate and knowledgeable information. We needed all our plumbing redone and Nick did an excellent job. They went above and beyond and did phenomenal work. Highly recommend Roy’s if you want the job done right.

Jeff was very professional and very informative and very pleasant. I'm very satisfied with his service. 👌🤗 Had to have some more work done and Again I Have To Safe Jeff Is Very Good At His Work And Again A Pleasure Having Him 🤗👌. I Thank Him Very Much!!! My Dog Adores Him Also Lol And He Don't Like To Many People 🤗👌🐕

Was super efficient, kind and very respectful. I would highly recommend Christian to anyone!!

The Roy’s for coming out to my home. The tech did a wonderful job explaining things to me before moving forward, he also test everything that needed to be tested and made sure the components were working correctly. Thank you would recommend again.

Initially Rob was in yesterday for our annual checkup where he showed us why our older furnace needed replacement. He was clear and concise about all the issues explained pricing, financing and scheduling. We were able to have the new unit installed today by Clint S. and Brayden z. They were here when scheduled and dialogued with my husband on the process. They respected the home, cleaned any mess that may have resulted. Reviewed the Rebate process clearly. We are very satisfied with the service.