Roy’s is well known across Western New York for our unparalleled customer service. We take pride in our commitment to customer satisfaction, from your first phone call to the completion of every job. We confirm every appointment with a courtesy email introducing your technician and a description of what you can expect.
We can handle all your plumbing, heating and cooling needs from completing basic repairs to installing complex new systems.
My technician, Sean, arrived on time and on my schedule, which was very important. I have been pricing hot water heaters, and although the price was slightly higher, the peace of mind of not having to sub-contract out for installation is worth it. It was frustrating shopping for a hot water heater as the plumbers are sub-contracted so i could not get answers as to time frame or installation costs. Sean was able to answer all my questions and i had a lot of questions! He even took the time to look at a few other issues. I felt very comfortable talking with him and did not feel pressured to make a decision tonight. He was very professional and friendly. I would definitely recommend Roy's.
I called to have some plumbing done and they sent a technician over the next day. He arrived exactly on time and knew immediately what the problem was. I have large trees in my property and the roots get into the pipes and plug everything up. Nick cleaned out the pipes and had everything running smoothly in no time. He was very efficient, pleasant, polite and answered all my questions and also there was no mess after the job was completed. I would definitely want him again when I have other plumbing issues. The service was excellent! Thank you.
We recently moved into beautiful ranch home which we plan on retiring into and it needed some TLC work in regards to the both the boiler and the installation of central AC, a must have for my wife! The central AC became quite a project as a system had to be installed in the attic after exploring other options that just didn't cut it! Roy's plumbing made the process very smooth from the start and with Josh S. heading up the crew over the 2 days of installation, all was professionally done, neatly installed and completely explained as to how to operate and maintain the new central AC system! The techs have also done sanitary sewer cleaning/clean-out replacement and sump pump repairs since we moved in with no problems! I highly recommend Roy's as your "go to guys" for all your plumbing, heating and cooling needs!!!
Joe was wonderful! Very knowledgeable, friendly and took the time to explain exactly what the problem was. He explained our options clearly and finished the job quickly and professionally. We will definitely use Roy’s again- especially if everyone is as great as Joe!! Joe- thanks for making what could’ve been a disaster a wonderful experience. My family and I truly appreciated your help!!!
Dependable 24/7 Service
Family Owned and Operated
Voted Best in Buffalo
Prompt, Courteous, Professional Techs
Customer Loyalty Programs
Fair and Upfront Pricing
Describe the incentive to browse the video galley, maybe there is a new video they need to see.