Roy’s is well known across Western New York for our unparalleled customer service. We take pride in our commitment to customer satisfaction, from your first phone call to the completion of every job. We confirm every appointment with a courtesy email introducing your technician and a description of what you can expect.
We can handle all your plumbing, heating and cooling needs from completing basic repairs to installing complex new systems.
I called to have some plumbing done and they sent a technician over the next day. He arrived exactly on time and knew immediately what the problem was. I have large trees in my property and the roots get into the pipes and plug everything up. Nick cleaned out the pipes and had everything running smoothly in no time. He was very efficient, pleasant, polite and answered all my questions and also there was no mess after the job was completed. I would definitely want him again when I have other plumbing issues. The service was excellent! Thank you.
We recently moved into beautiful ranch home which we plan on retiring into and it needed some TLC work in regards to the both the boiler and the installation of central AC, a must have for my wife! The central AC became quite a project as a system had to be installed in the attic after exploring other options that just didn't cut it! Roy's plumbing made the process very smooth from the start and with Josh S. heading up the crew over the 2 days of installation, all was professionally done, neatly installed and completely explained as to how to operate and maintain the new central AC system! The techs have also done sanitary sewer cleaning/clean-out replacement and sump pump repairs since we moved in with no problems! I highly recommend Roy's as your "go to guys" for all your plumbing, heating and cooling needs!!!
Roy’s was great with either sending out emergency service when my furnace went out or giving me a prompt appointment next business day. I chose to wait and the service fee was waived! The appointment was set and confirmed that same day for Monday. The technician Jeffrey Steinborn was great! He was professional, honest, and friendly. He took great care to explain what he was doing and the pricing was up front so I could decide what I wanted to do. The fee was very reasonable and the repair completed promptly. I have used Roy’s for several plumbing jobs in the house and will continue to do so due to their reliability and quality work.
Nick was our technician , he was very helpful and so polite. Very nice and knew exactly what the problem was right away. I will definitely use Roy's again in the future. Reasonable price. Very happy with my service!! Wish more companies had people as nice as Nick. And I loved the quick response from the company. Even the women over the phone were very nice and helpful. Thank you for great customer service!!
Dependable 24/7 Service
Family Owned and Operated
Voted Best in Buffalo
Prompt, Courteous, Professional Techs
Customer Loyalty Programs
Fair and Upfront Pricing
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